What an implementing partner does
A Microsoft implementing partner takes Dynamics 365 from licence to a working system: it runs discovery and design, configures the product, migrates your data, builds the integrations and reports, trains your people and supports the system after go-live. The quality of that work decides whether the system is trusted at month-end.
What we implement in Kenya
We implement the Microsoft business applications that Kenyan organisations run their finance and operations on, and we add our own products where the standard product stops.
What makes a Kenyan implementation different
A Kenyan ledger has to meet the Kenya Revenue Authority, the statutory payroll bodies, the Data Protection Act 2019 and the reporting that donors and boards expect. Those requirements are designed in from the first workshop, not added after go-live.
Comment se déroule un engagement
Every engagement follows the same four phases, and each ends with something you can inspect.
Who we work with
Our Nairobi team works with regional groups, manufacturers and distributors, retail and FMCG businesses, financial institutions and SACCOs, NGOs and donor-funded organisations, logistics operators, state corporations and hospitals. References are shared in confidence and with client permission.
Questions to ask any implementing partner
Choosing a partner is a bigger decision than choosing a product. These questions separate partners who have done it from those who have not.
Comment se déroule un engagement
Cela commence par une consultation de 45 minutes, puis une découverte et un atelier d’ajustement sur vos propres processus. Vous recevez un programme écrit d’ajustement et un plan par étapes avant qu’un programme ne soit approuvé. Quatre phases suivent, chacune avec un outil que vous pouvez utiliser et revoir.
Découvrir
Ateliers de procédés, audit des données, et un écart d’adéquation avec le produit standard.
Conception
Plan de solution, carte d’intégration, et les extensions dont nous aurons réellement besoin.
Déploiement
Configuration, répétitions de migration, formation basée sur les rôles, UAT et transition progressive.
Soutien
Hypercare, services managés, portail client, évaluations d’optimisation programmée.
Ce qui détermine le coût : utilisateurs, entités juridiques et monnaies, intégrations, migration des données et les écarts rencontrés par rapport aux standards. Voyez comment fonctionne la tarification ou utilisez le score de préparation en trois minutes.
Questions fréquemment posées
What is a Microsoft implementing partner?
A company that deploys and supports Microsoft Dynamics 365 for customers: it designs, configures, migrates data, integrates and supports the system. Software Dynamics is a Microsoft Solutions Partner for Business Applications in Nairobi.
Which Dynamics 365 products do you implement in Kenya?
Business Central, Finance & Operations, Human Resources, Sales and Customer Service, with Power Platform, Power BI, Azure and Copilot around them, plus our own ISV products such as DigiTaxFlow 365 for KRA eTIMS and PayrollFlow 365 for East African payroll.
Do you only work in Nairobi?
No. We are based in Nairobi and implement across Kenya and East Africa, with workshops on site where useful and remote delivery in the East Africa Time band.
Comment commencer ?
With a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written plan and an estimate before a programme is agreed.
What does an implementation cost?
It depends on users, entities, integrations, data migration and the gaps found against standard. Our cost page explains what drives the price.
Can you take over a system that another partner implemented?
Yes. We review the configuration, integrations and data first, then agree what to keep, fix or rebuild before taking on support.
Last reviewed 2026-10-24