What an implementing partner does
A Microsoft implementing partner takes Dynamics 365 from licence to a working system: it runs discovery and design, configures the product, migrates your data, builds the integrations and reports, trains your people and supports the system after go-live. The quality of that work decides whether the system is trusted at month-end.
What we implement in Kenya
We implement the Microsoft business applications that Kenyan organisations run their finance and operations on, and we add our own products where the standard product stops.
What makes a Kenyan implementation different
A Kenyan ledger has to meet the Kenya Revenue Authority, the statutory payroll bodies, the Data Protection Act 2019 and the reporting that donors and boards expect. Those requirements are designed in from the first workshop, not added after go-live.
How an engagement runs
Every engagement follows the same four phases, and each ends with something you can inspect.
Who we work with
Our Nairobi team works with regional groups, manufacturers and distributors, retail and FMCG businesses, financial institutions and SACCOs, NGOs and donor-funded organisations, logistics operators, state corporations and hospitals. References are shared in confidence and with client permission.
Questions to ask any implementing partner
Choosing a partner is a bigger decision than choosing a product. These questions separate partners who have done it from those who have not.
How an engagement runs
It starts with a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written fit-gap and a phased plan before a programme is agreed. Four phases follow, each with something you can use and review.
Discover
Process workshops, data audit, and a fit-gap against the standard product.
Design
Solution blueprint, integration map, and the extensions we will actually need.
Deploy
Configuration, migration rehearsal, role-based training, UAT and phased cutover.
Support
Hypercare, managed services, client portal, scheduled optimisation reviews.
What drives the cost: users, legal entities and currencies, integrations, data migration and the gaps found against standard. See how pricing works or run the three-minute readiness score.
Frequently asked questions
What is a Microsoft implementing partner?
A company that deploys and supports Microsoft Dynamics 365 for customers: it designs, configures, migrates data, integrates and supports the system. Software Dynamics is a Microsoft Solutions Partner for Business Applications in Nairobi.
Which Dynamics 365 products do you implement in Kenya?
Business Central, Finance & Operations, Human Resources, Sales and Customer Service, with Power Platform, Power BI, Azure and Copilot around them, plus our own ISV products such as DigiTaxFlow 365 for KRA eTIMS and PayrollFlow 365 for East African payroll.
Do you only work in Nairobi?
No. We are based in Nairobi and implement across Kenya and East Africa, with workshops on site where useful and remote delivery in the East Africa Time band.
How do we start?
With a 45-minute consultation, then a discovery and fit-gap workshop on your own processes. You receive a written plan and an estimate before a programme is agreed.
What does an implementation cost?
It depends on users, entities, integrations, data migration and the gaps found against standard. Our cost page explains what drives the price.
Can you take over a system that another partner implemented?
Yes. We review the configuration, integrations and data first, then agree what to keep, fix or rebuild before taking on support.
Last reviewed 2026-10-24