Phase 1 · Bewusstsein Implementation governance and risk

Total cost of ownership for Dynamics 365: a framework for licences, ISVs, implementation and support

A framework for comparing the whole cost of a Dynamics 365 decision, across licensing, ISV add-ons, implementation and long-term managed services.

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Die kurze Antwort

The licence is the smallest surprise. Cost the whole life of the system: licences, add-ons, implementation, data, integration, support and the cost of each extension at every update.

Stages

Six cost lines over five years

1
Lizenzen Users by type, and the platform products you need, for the full term.
2
ISV add-ons Per-user or per-entity fees for the products that add local compliance and industry features.
3
Implementierung Discovery, design, build, data, testing, training and go-live.
4
Integration and data Interfaces, migration and the people who own them.
5
Run and support Managed service, monitoring, update waves and testing.

Decision points

Three questions that change the answer

Will it run in more than one country?

YesAdd the local layer and its update cost for each country.

NoCost a single entity.

Is internal capacity available to run it?

YesCost the team and the training.

NoCost a managed service.

Are there extensions?

YesAdd the cost of retesting each one at every update.

NoThe update cost is minimal.

Milestones

What done looks like, and when

Before selection A five-year cost model for each option.
Before signature Assumptions agreed and written.
At go-live Model updated with real numbers.
Yearly Actual cost compared with the model.

Principles we hold to

Cost the life, not the licence.
Every extension has an update cost.
Compare options on the same assumptions.
Update the model with real numbers.

Häufig gestellte Fragen

What does Dynamics 365 really cost?

It depends on users, entities, integrations, data migration and the gaps found against standard. Our pricing page explains what drives the number.

What is included in the total cost of ownership?

Licences, ISV add-ons, implementation, integration and data, and the cost of running, supporting and updating the system.

Verwandte Themen How pricing works → ROI-Rechner → Compare Business Central and Finance and Operations →

Take this to your own programme. Tell us where you are. We will tell you plainly what this means for your estate and what we would do first. Vereinbaren Sie eine Beratung Next: Agentic ERP: autonomous workflows inside Dynamics 365 Finance and Supply Chain →

Wie ein Gefecht verläuft

Es beginnt mit einer 45-minütigen Beratung, gefolgt von einem Discovery- und Fit-Gap-Workshop zu Ihren eigenen Prozessen. Sie erhalten eine schriftliche Fit-Gap und einen gestaffelten Plan, bevor ein Programm vereinbart wird. Es folgen vier Phasen, jede mit etwas, das Sie verwenden und überprüfen können.

Entdecke

Prozessworkshops, Datenprüfungen und eine Passungslücke im Vergleich zum Standardprodukt.

Konstruktion

Lösungsplan, Integrationskarte und die Erweiterungen, die wir tatsächlich brauchen werden.

Einsatz

Konfiguration, Migrationsproben, rollenbasierte Schulungen, UAT und phasenweise Umschaltung.

Unterstützung

Hypercare, Managed Services, Kundenportal, geplante Optimierungsbewertungen.

Was die Kosten antreibt: Nutzer, juristische Personen und Währungen, Integrationen, Datenmigration und die Lücken im Vergleich zum Standard. Sehen Sie , wie die Preisgestaltung funktioniert, führen Sie den Drei-Minuten-Readiness Score durch oder vereinbaren Sie eine Beratung.