Fase 1 · Concienciación Implementation governance and risk

Total cost of ownership for Dynamics 365: a framework for licences, ISVs, implementation and support

A framework for comparing the whole cost of a Dynamics 365 decision, across licensing, ISV add-ons, implementation and long-term managed services.

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La respuesta corta

The licence is the smallest surprise. Cost the whole life of the system: licences, add-ons, implementation, data, integration, support and the cost of each extension at every update.

Stages

Six cost lines over five years

1
Licencias Users by type, and the platform products you need, for the full term.
2
ISV add-ons Per-user or per-entity fees for the products that add local compliance and industry features.
3
Implementación Discovery, design, build, data, testing, training and go-live.
4
Integration and data Interfaces, migration and the people who own them.
5
Run and support Managed service, monitoring, update waves and testing.

Decision points

Three questions that change the answer

Will it run in more than one country?

YesAdd the local layer and its update cost for each country.

NoCost a single entity.

Is internal capacity available to run it?

YesCost the team and the training.

NoCost a managed service.

Are there extensions?

YesAdd the cost of retesting each one at every update.

NoThe update cost is minimal.

Milestones

What done looks like, and when

Before selection A five-year cost model for each option.
Before signature Assumptions agreed and written.
At go-live Model updated with real numbers.
Yearly Actual cost compared with the model.

Principles we hold to

Cost the life, not the licence.
Every extension has an update cost.
Compare options on the same assumptions.
Update the model with real numbers.

Preguntas frecuentes

What does Dynamics 365 really cost?

It depends on users, entities, integrations, data migration and the gaps found against standard. Our pricing page explains what drives the number.

What is included in the total cost of ownership?

Licences, ISV add-ons, implementation, integration and data, and the cost of running, supporting and updating the system.

Relacionado How pricing works → Calculadora de ROI → Compare Business Central and Finance and Operations →

Take this to your own programme. Tell us where you are. We will tell you plainly what this means for your estate and what we would do first. Reserva una consulta Next: Agentic ERP: autonomous workflows inside Dynamics 365 Finance and Supply Chain →

Cómo se desarrolla un compromiso

Comienza con una consulta de 45 minutos, luego un taller de descubrimiento y ajuste de recursos sobre tus propios procesos. Recibes un ajuste de espacios escritos y un plan por fases antes de acordar un programa. Siguen cuatro fases, cada una con algo que puedes usar y revisar.

Descubre

Talleres de procesos, auditoría de datos y un ajuste con el producto estándar.

Diseño

Plano de la solución, mapa de integración y las extensiones que realmente necesitaremos.

Despliegue

Configuración, ensayo de migración, formación basada en roles, UAT y transición por fases.

Apoyo

Hypercare, servicios gestionados, portal de clientes, revisiones de optimización programada.

Qué genera el coste: usuarios, entidades legales y monedas, integraciones, migración de datos y las lagunas que se encuentran respecto a los estándares. Descubre cómo funciona el precio, ejecuta la puntuación de preparación de tres minutos o reserva una consulta.