Dynamics 365 Commerce in Kenya: Retail, POS & eTIMS

What good looks like

Kenyan retailers sell through supermarkets, branches, e-commerce and delivery partners at the same time. The target is a single customer, product and stock record across all of them, and a sale that is in the ledger and with KRA the moment it happens.

Point of sale that keeps trading when connectivity drops

One catalogue, price list and promotion engine for every channel

Real-time stock by store, warehouse and online channel

Loyalty and customer profiles shared across stores and online

eTIMS-compliant receipts at the till, with an offline queue

End-of-day and store reconciliation posted to the ledger without re-keying

What we deploy

Dynamics 365 Commerce for multi-channel retail on Finance & Operations, and RetailFlow 365 for retailers on Business Central, with Software Dynamics products for the Kenyan layer.

Dynamics 365 Commerce: POS, e-commerce, call-centre, order management, merchandising, pricing and loyalty

RetailFlow 365: tills, store stock, promotions and end-of-day posting on Business Central or Finance & Operations

DigiTaxFlow 365: eTIMS submission inside posting, offline queue and a submission report

FulfillmentFlow 365: omnichannel order intake, payment and clearing accounts, marketplace settlements and delivery-partner remittances

StockFlow 365 and DistributionFlow 365: warehouse and depot stock control

Integrations with mobile-money and card payment providers, such as M-Pesa, mapped in Design

How a retail programme runs

We start with the store format that carries the most complexity, not the simplest.

Discover: store, warehouse and e-commerce workshops, data audit and a written fit-gap

Design: product, price and promotion model, store and till set-up, payment and eTIMS integration map

Pilot: a group of stores live on real transactions through a month-end

Waves: further stores, regions and the online channel, reusing the regression pack

Support: tills and integrations monitored, with release-wave testing and optimisation reviews

Dynamics 365 Commerce or RetailFlow 365

Commerce suits retailers with several channels, many stores and a Finance & Operations core. RetailFlow 365 suits retailers on Business Central that need tills, store stock and promotions without the full commerce platform. Channels, store count, entities and integration load decide, and we recommend on those facts in the first workshop.

Kenyan compliance at the till

KRA eTIMS requires invoice data to reach KRA, and a retail till must keep trading when the connection does not. DigiTaxFlow 365 submits from inside posting, queues receipts offline and sends on reconnect, so the ledger and KRA agree and the store keeps selling.

كيف تدار العلاقة

يبدأ باستشارة مدتها 45 دقيقة، ثم ورشة اكتشاف وورشة عمل حول عملياتك الخاصة. تحصل على فجوة ملاءمة مكتوبة وخطة مرحلية قبل الاتفاق على البرنامج. تتبع أربع مراحل، كل منها يحتوي على شيء يمكنك استخدامه ومراجعته.

اكتشف

ورش عمل للعمليات، تدقيق البيانات، وفجوة ملاءمة مع المنتج القياسي.

التصميم

مخطط الحل، خريطة التكامل، والإضافات التي سنحتاجها فعليا.

النشر

التكوين، تدريب الهجرة، التدريب القائم على الأدوار، التدريبات غير المدرجة، والانتقال التدريجي.

الدعم

هايبركير، الخدمات المدارة، بوابة العملاء، مراجعات التحسين المجدولة.

ما الذي يدفع التكلفة: المستخدمون، الكيانات القانونية والعملات، التكاملات، ترحيل البيانات والفجوات التي تم العثور عليها مقارنة بالمعيار. شاهد كيف يعمل التسعير أو قم بتشغيل درجة الجاهزية لمدة ثلاث دقائق.

الأسئلة الشائعة

Can Dynamics 365 Commerce run in Kenya?

Yes. Dynamics 365 Commerce is deployed with the Kenyan layer: eTIMS at the till through DigiTaxFlow 365, local payment integrations and Kenyan payroll and tax in the ledger.

Does the till keep working offline?

Yes. The point of sale is designed to continue trading offline, and eTIMS receipts queue and submit on reconnect.

Which payment methods can be supported?

Cash, cards and mobile money such as M-Pesa are integrated per provider and mapped in the Design phase.

How is the online channel connected?

E-commerce orders share the catalogue, prices, stock and customer record with the stores, and flow into the same ledger. Marketplace and delivery-partner settlements are handled through FulfillmentFlow 365.

كيف نبدأ؟

With a 45-minute consultation, then a discovery and fit-gap workshop on your stores and channels. You receive a written fit-gap and a phased plan before a programme is agreed.

آخر مراجعة 2026-10-11

Dynamics 365 Commerce and retail deployments in Kenya.